As a compliance professional, my biggest pet peeve isn't incorrectly filed paperwork, adjusting manifests (over and over), or even inventory audits. While all those grate against my nerves like nails on a chalkboard, my biggest pet peeve is Metrc itself.
According to Oklahoma state law and OMMA regulation, licensed cannabis businesses must use Metrc, a seed-to-sale program based out of Florida. Metrc's implementation was as drama-filled and nerve-wracking as a daytime soap opera and continues to be a thorn in nearly everyone's side.
Why is Metrc so hated? Besides the additional cost added to day-to-day operations, Metrc is a trainwreck within itself. From my personal experience, Metrc has failed on several significant levels.
Tediously Long Hold Times
While Metrc has recently made amends by hiring more and shortening hold times, the initial month after onboarding was horrendous. Sitting on hold listening to elevator music that sounded like it was being played through a tin can made me want to throw my phone in a mix tank. The waste of time spent on hold and the tie-up of a communication line was a drain both on mental health and labor.
Insufficient Communication
After hearing the dreaded announcement that your "ticket has been submitted", it is a waiting game to see how long it will take to get your issue resolved. Whether it is a user error or system malfunction, one can almost take bets to see when it will get resolved.
As a Compliance professional who is often tasked with helping resolve problems involving Metrc, the lack of communication on a ticket's status leaves me repeating myself for days when asked for updates by coworkers.
System Errors Impede Business
Like all software, it breaks now and then. And when it does, it can halt production. The server's being down for one reason or another, software errors not allowing transfers of product, or not allowing employees to access servers to perform their roles impede a business's ability to function.
While it is my personal opinion that reasonable regulation is needed to protect both consumers and reputable brands, Metrc is a headache that either needs a massive overhaul or replaced with a seed-to-sale program that works for Oklahoma. Until changes are made, Metrc is going to continue raising the blood pressure of cannabis professionals across the Sooner State.
This article is the personal opinion of the author and does not reflect the opinion of any brand or organization. This article should not be taken as legal advice. Please contact an appropriate authority for guidance on Oklahoma cannabis laws and regulations, including Metrc compliance.